Terms and Conditions

Terms and Conditions of Sale

Print Big Limited — Ideas Delivered.

Effective: 14 October 2026

These terms apply when you buy from Print Big Limited through our online store at www.printbigja.com, and to quotes and estimates we send you. Please read them before placing an order. Nothing in these terms takes away the rights you have as a consumer under Jamaican law, including the Consumer Protection Act and the Sale of Goods Act.

1. Who we are

1. The store is operated by Print Big Limited ("Print Big", "we", "us"), a Jamaican company in business since 2006, providing large-format printing, signage, fabrication, vehicle wraps, outdoor advertising, promotional products and everyday printing.
2. Head office and production: Lot 2 Cookson Pen, Naggohead Industrial Complex, Portmore, St. Catherine, Jamaica. Ocho Rios branch: Shop 11 Carib Arcade, 97 Main Street, Ocho Rios, St. Ann, Jamaica.
3. Phone (876) 939-6625. Email [email protected].
4. "You" means the person or organisation placing the order. If you order on behalf of a business or organisation, you confirm you are authorised to bind it to these terms.

2. Using these terms

1. By creating an account, requesting a quote or placing an order, you agree to these terms and to our Privacy Policy.
2. If you are a consumer (buying for personal use), you keep all rights given to you by law. Where these terms conflict with those rights, the law wins.
3. If we have signed a separate written agreement with you (for example, a campaign or installation contract), that agreement takes priority where it differs from these terms.

3. How an order is made

1. Online orders. You configure your product, see the price, upload your artwork or request design help, and submit your order with payment or on your approved credit terms.
2. Order acceptance. Submitting an order is an offer to buy. A contract is formed when we confirm the order by email and, for printed products, when you approve the proof (see section 8). An automatic "order received" email confirms receipt only.
3. We may decline an order, for example if the content is unlawful or offensive (see section 7), the product cannot be made as specified, or there is a pricing error. If we decline, we refund any money paid in full.
4. Quote-only products. Some products — such as 3D and illuminated signs, fabrication, installations and advertising campaigns — are priced by quote. You submit your request and we email you an estimate. No contract exists until you accept the estimate in writing and pay any required deposit.

4. Prices, GCT and errors

1. All prices are in Jamaican dollars (JMD).
2. General Consumption Tax (GCT) at the current rate (15%) is added at checkout where applicable and shown on your invoice.
3. Delivery and installation charges are shown separately. Delivery is priced by zone; installation is quoted separately.
4. Prices may change at any time, but changes will not affect an order we have already confirmed.
5. Price errors. If an obvious error is made in a price (for example, a system or typing error), we will contact you before production. You can then choose to continue at the correct price or cancel for a full refund. We will not hold you to a higher price you did not agree to.

5. Quotes and estimates

1. Quotes and estimates are valid for 30 days from the date issued unless they state otherwise.
2. Estimates are based on the information you give us. If the size, quantity, materials, site conditions or artwork change, or a site visit shows conditions different from those described, we will issue a revised quote before proceeding.
3. Installation quotes assume safe, clear access to the site and any permissions needed (for example, landlord, municipal or road authority approval) are your responsibility unless we agree in writing to obtain them.

6. Payment

1. Methods. You may pay by card online through our secure payment gateway, by bank transfer, or in branch at Portmore or Ocho Rios.
2. When payment is due. Unless you have an approved credit account, payment is due in full before production begins. Bank transfers must clear before production.
3. Deposits. For custom, quote-only or large jobs we may require a deposit (normally 50% or as stated on the estimate) before production, with the balance due before collection, delivery or installation.
4. Credit accounts. Approved business customers may be given pay-on-account terms. Credit limits and payment terms are set out in your credit approval. We may suspend credit or new work if an account is overdue.
5. Late payment. If an invoice on a credit account is unpaid when due, we may charge interest on the overdue amount at the rate stated in your credit agreement, and recover reasonable collection costs.
6. Ownership of goods passes to you when we have received payment in full. Risk passes as set out in section 11.

7. Your artwork and content

1. Your rights. By uploading or sending us any artwork, logo, photo, text or other content, you confirm that you own it or have permission to use it, and that printing it will not infringe anyone's copyright, trade mark, privacy or other rights, or break any law.
2. Your responsibility. If someone makes a claim against Print Big because content you supplied infringes their rights, you agree to cover our reasonable losses and costs arising from that claim.
3. Content we will not print. We may refuse, or stop work on, any order whose content we reasonably believe is unlawful, defamatory, obscene, hateful, infringing, or otherwise offensive. If we do, we refund what you paid for work not yet done.
4. You keep your rights. You keep all rights in the artwork and content you supply. You give us permission to use it only to produce and deliver your order (including sending it to an outside supplier where needed).
5. Designs we create. Where our team creates or substantially develops a design for you, ownership of the final approved design passes to you once you have paid in full for the order and any design fee. Until then, it remains ours.
6. Working files. Our working files, templates, layered or editable source files, cutting files and production files remain Print Big's property. We supply the final approved artwork as a print-ready file (such as PDF) on request. Editable source files may be supplied for an agreed fee.
7. Portfolio use. We may photograph finished work (excluding personal photos, ID cards and bereavement items) for our portfolio and marketing, unless you tell us in writing that you do not agree.
8. File quality. We check files for obvious technical problems, but we are not responsible for low resolution, missing fonts or similar issues in files you supply if you approve a proof showing them.

8. Proofs and approval

1. We send you a proof (usually a digital PDF or image) before printing. Nothing goes into production until you approve the proof.
2. Please check the proof carefully, including spelling, names, dates, numbers, phone numbers, layout, size and content. Your approval confirms these are correct. We are not responsible for errors in an approved proof.
3. Requested changes after the first proof are included within reason. Major redesigns or extra rounds of design work may be charged; we will tell you before any charge applies.
4. Colour. Screens show colour differently from printed material, and colour can vary between materials, printing methods and production runs. Printed colours may differ slightly from what you see on screen. We match colours as closely as is reasonable for the material. If exact colour matching is critical (for example, brand colours), tell us before ordering and ask for a printed colour proof, which may carry a charge.
5. Production times start from the date of proof approval and cleared payment or deposit, not from the date of order.

9. Production times and rush orders

1. Production times shown on the store or estimate are our best estimates in business days (Monday to Friday, excluding public holidays). They are not guaranteed unless we confirm a fixed date in writing.
2. Rush production may be available for an extra charge, subject to capacity. If we confirm a rush date and miss it through our fault, we will refund the rush charge.
3. For event-dated orders (for example, funerals, launches, elections or campaigns), please tell us the date when ordering so we can confirm whether it can be met.
4. We are not responsible for delay caused by events outside our reasonable control, such as severe weather, power or internet outages, supplier failures, civil disturbance or government action. We will tell you promptly and agree a new date or give you the option to cancel for a refund of work not yet done.

10. Cancellations and changes

1. Before proof approval: you may cancel at no charge and receive a full refund, except that any design work already done may be charged at our standard rate, which we will tell you before charging.
2. After proof approval but before production starts: you may cancel, and we will refund your payment less any design work done and materials already ordered specifically for your job.
3. After production has started: because printed items are custom-made to your specification, orders generally cannot be cancelled once production has begun. If you cancel, you remain responsible for the cost of work done and materials used.
4. Changes after approval are treated as a new order or a reprint at your cost unless we are able to make them before production at no extra cost.
5. Deposits on quote-only and custom fabrication jobs are refundable only to the extent they exceed the costs we have already incurred.

11. Pickup, delivery, risk and installation

1. Pickup. Free pickup is available at our Portmore or Ocho Rios locations. We will notify you when your order is ready. Please bring your order number and, if collecting for someone else, their written authorisation.
2. Uncollected orders. Orders not collected within 30 days of the ready notice may, after we have tried to contact you, be disposed of, and no refund will be due. For credit customers, the invoice remains payable.
3. Delivery. We deliver islandwide, using our own vehicles or delivery partners. Delivery fees are based on zone and shown at checkout or on your estimate. Delivery dates are estimates. Someone must be available to receive the order and sign for it.
4. Risk. Responsibility for loss or damage passes to you when the goods are collected by you or your representative, or delivered to your address. Goods damaged in our delivery will be repaired or replaced at our cost.
5. Checking on receipt. Please check items when you collect or receive them and tell us about any visible damage or shortfall at that time, or as soon as possible.
6. Installation. Installation is quoted separately. You are responsible for providing safe access to the site, a suitable surface or structure (unless we agree to supply it), and any permissions or approvals needed. We are not responsible for damage caused by an unsuitable or deteriorated surface (for example, peeling paint under a vehicle wrap or wall graphic) that we pointed out or could not reasonably have discovered. Vehicles must be clean and dry for wrapping.

12. Problems with your order — reprints and refunds

1. Our error. If your order has a defect caused by us — for example, it does not match the approved proof, is the wrong size, material or quantity, or has a printing or finishing fault — we will, at your choice where reasonable, reprint or repair it at no cost, or give you a refund for the affected items.
2. Not our error. We cannot offer a free reprint or refund for errors present in a proof you approved, issues caused by the quality of files you supplied, slight colour variation within normal tolerance (section 8.4), or damage from misuse, improper installation by others, or normal wear.
3. Report within 5 business days. Please report any defect within 5 business days of collection or delivery, with photos and your order number, and keep the items. Hidden defects that only appear later (for example, early fading or adhesive failure) should be reported as soon as you notice them.
4. We may ask you to return the items, or let us inspect them, before reprinting or refunding.
5. Refunds are made to the original payment method, or as a credit to your account if you prefer, normally within 14 days of approval.
6. Products we make are expected to be fit for their stated purpose and of satisfactory quality, as the law requires. Where we state a product life (for example, outdoor durability of a vinyl), it assumes normal conditions and proper care.

13. Complaints

1. If you are unhappy, contact us at [email protected], call (876) 939-6625, or visit either location. Include your order number and a description, with photos where helpful.
2. We will acknowledge your complaint within 2 business days and aim to resolve it within 10 business days. If it needs longer, we will tell you why.
3. If you are a consumer and remain unhappy, you may contact the Consumer Affairs Commission of Jamaica.

14. Our liability

1. Nothing in these terms limits or excludes any liability that cannot be limited or excluded by law, including your statutory rights as a consumer under the Consumer Protection Act and the Sale of Goods Act, or our liability for death or personal injury caused by our negligence, or for fraud.
2. Subject to clause 14.1, our total liability to you for any order is limited to the price you paid for that order (including delivery and installation).
3. Subject to clause 14.1, for business customers we are not liable for indirect or consequential losses, or for loss of profit, business, revenue or opportunity (for example, a missed event or campaign), arising from delay or defects.

15. Your account and our website

1. Keep your login details confidential. You are responsible for orders placed through your account unless you have told us it has been misused.
2. All content on this website — including text, graphics, product templates, photos of our work, the Print Big name and logo and the "Ideas Delivered" tagline — belongs to Print Big Limited or its licensors. You may not copy or reuse it without our written permission, except for viewing and placing orders.
3. We aim to keep the store available and accurate but cannot guarantee it will always be uninterrupted or error-free.

16. Changes to these terms

1. We may update these terms from time to time. The version on this page when you place your order (or accept a quote) applies to that order.

17. Governing law

1. These terms, and any dispute arising from them or from an order, are governed by the laws of Jamaica, and the courts of Jamaica have jurisdiction.
2. If any part of these terms is found to be invalid, the rest remains in effect.

18. Contact us

Print Big Limited, Lot 2 Cookson Pen, Naggohead Industrial Complex, Portmore, St. Catherine, Jamaica. Ocho Rios: Shop 11 Carib Arcade, 97 Main Street, Ocho Rios, St. Ann. Phone (876) 939-6625. Email [email protected].